Roger's Internet Fails: Customer Service

While, its the 29th of September, 3 weeks into the school year.

And like most Saturdays, I started off by the day by going online, doing the usual, pointless browsing.

While, at 1 pm, I had Band rehearsal (no, I do not play an instrument, I just make them sound good , A/V guy), and I happily got to come home at 4, no biggie. 

Fast-forward to 5:30, I go to show my dad a YouTube videos explaining why I dislike Drake (A Dose Of Buckley YOLO, was the video). First of all YouTube wouldn't even respond (ping, requests, nothing), so I thought, "OK, my dinosaur of a thing we call a router probably threw a fit and quit, requiring just re-boot and try again". So, I re-boot, try again.

Still no avail. 

Well, as I pride my-self on technologically inclined, I decided to jump into this head first, test the network by loading a simple forum page. And oh boy, was I in for a treat, no response, nothing, it just started loading, and then timed out. 

So, I decided I'd give my ISP a call, and see what was up. Now when I first called, what I got couldn't even be considered a busy signal. No, more like a whimper of pain from the telephone network, the only type that you get when you have a large proportion of Torontonians calling in wondering why their Internet service, or their clients Internet, decided to call it quits.

And that's when it hit me, Rogers DNS server must be down.

So, I decide to call back, seeing if I would get to the automated system at least. while, 3 minutes into the call, I get the first answer from the automated system. OK, so I thought, lets get this started, and I'll be able to talk to someone in a few minutes. so I answered if I want to continue the call in English, or if I want to transfer to the French line.

You know how you usually get the new prompt in 15 seconds? 10? Maybe 20 at the most? 

Yep, while, 2 minutes later I get the next prompt. TWO minutes. So I chose the Internet technical support and wait. Again, another minute goes by, then two, and then I get the prompt. 

So if your getting what I'm saying, Rogers Communication's (a communications company) customer communication failed..... A PHONES company PHONES failed. Oh the irony.

So fast forward to now, I called again, and the system works as usual  estimating a 15 minute wait time, well, that was half an hour ago. 

So, my conclusion is that in the heat of a technology related "emergency", don't call your provider, because you, and the million other people calling for the same issue, will be their all night waiting to talk to one of their representatives, and trust me, theirs more of us then them.

And As the old saying goes, "Keep calm, and carry on".